Creating a Technical Support Question

 

The occasion routinely arises that you will have a question about the software system. We have found in our 20 years in the software business (as of 2003) that certain bits of information are essential. Among these is YOUR name, company, user registration number, and the version number of the software you are using.

 

To make it easy for you to give us all this AND state your question, the Structural Engineering Library  has a built-in technical support form that you can merely type in your question and print it out. By faxing it to us we can easily know who you are, know if you need to acquire a maintenance release, and easily read your questions.

 

By selecting Help | Tech Support Form from the main menu you can use the form shown below to enter your question. When finished, the completed for prints as shown in the second image shown below.

 

 

 

Here's the printed form ready fox transmission.....