End of Service Policy

At some point in the future the current version software will undergo a major overhaul of capability increase. At this time the prior version reaches it "End of Service" time.

When a version reached its "End of Service" access to support and maintenance will cease in about 6 months (the time frame will be set at the future date). The software will continue to operate but technical support, updates, access to the Online Community, access to the Problem Tracking System and other support related items will cease to be available.

All software products, ENERCALC included, have a practical commercial lifetime. In order to provide the highest quality products and support to our customers, each product is developed utilizing a product life cycle methodology, which includes an End-of-Service (EOS) phase.

The ENERCALC product EOS policy is to support the current release plus the previous (one back) release for up to six (6) months by default. After this time, ENERCALC's product development cease active development and support of that software release within the Maintenance and Support Plan. ENERCALC does not create or make available maintenance releases or patches for software that has reached the EOS milestone.

During the EOS phase, ENERCALC will continue to investigate, troubleshoot, and characterize issues in an attempt to provide solutions and workarounds using the production releases. If a solution cannot be found using software that has reached the EOS milestone, ENERCALC will suggest that the system be upgraded to a more recent software release.

Once the EOS process starts on a product release, a notice will be posted on all relevant pages stating that the product release has entered the EOS process.

Note! This policy is subject to revision.