Support

Technical assistance (along with other items like purchase discounts) is ONLY AVAILABLE while the users Maintenance and Support Plan ( MSP ) is in effect.

The ENERCALC MSP is included with your purchase for the first year and is renewable thereafter for one year periods.

EMAIL ALL SUPPORT QUESTIONS TO : support@enercalc.com

You can view the status of your MSP by selecting “Settings” -> “License Information” from the main program menu and the “Maintenance Plan” sub-menu item.

There are several ways to get assistance with using the Structural Engineering Library.

• Looking in the program documentation.
  
  
• Contacting ENERCALC by email : support@enercalc.com
  
  
• Contacting ENERCALC technical services by fax : 949-645-3881
  
  
• Contacting ENERCALC technical services by phone : 800-424-2252 –or- 949-645-0151 and selecting Extension #3.
  
  
• Reviewing the "Frequently Asked Question" (FAQ) page on our web site. Just Click Here.

To report what you think is a "bug" you can use our web based Problem Tracking Support System (PTSS). Using the PTSS you can register a comment, uploaded sample Enercalc project files, screen captures, and your own demonstrative calculations. The PTSS will be used by our technical support team to handle most of the non-trivial technical issues and make the results viewable to the user base.